Senior General Advice Consultant

A new transformational adventure awaits you… 

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you? 

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune's ‘World's Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. 

This exciting adventure will drive positive impact towards our vision to be Australia’s leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!

Let’s create a brighter future together, let’s make a difference  

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

Join Zurich Assure, Zurich’s Australian life insurance advice business, as a Senior General Advice Consultant and play a key role in helping customers protect what matters most. Reporting to the Head of General Advice, this role supports both the General Advice team and customers directly, delivering high‑quality, phone‑based general advice.

You’ll guide new and existing customers through their life insurance decisions, helping them understand their options and make informed choices about appropriate cover. With a strong focus on customer experience, you’ll deliver advice in a way that is clear, supportive, and efficient, ensuring each interaction builds trust and confidence.

As an SME in the General Advice team, you'll also contribute through assisting the Head of General Advice to coach team members, ensure operations run efficiently and assist customer in more complex scenarios.

Zurich Assure combines specialist life insurance expertise with digital tools that make the advice journey simpler and faster. If you enjoy meaningful customer conversations and want to grow your career in a purpose‑driven business that’s reshaping how life insurance advice is delivered, this is an opportunity to make a real impact.

Important to your success - Unlock your potential

• RG146 qualification required

• Previous experience in retail life insurance highly regarded
• A genuine interest in supporting and developing others

• Excellent verbal and written communication skills
• High level of precision and attention to detail
• Great initiative and ability to prioritise 
• Experience and capability with using financial planning CRM systems highly regarded

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus an AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role

• Global mobility opportunities across more than 200 countries worldwide

• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!